Privacy Policy

1. Introduction

This privacy policy tells you how Ruru Artisans uses your personal data when you visit our website, interact with us, and buy our goods and services. It also tells you about your privacy rights and how the law protects you. It is important that you read this privacy policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data. This privacy policy was last updated on 15 November 2023.

If you have any questions, or would like to exercise your privacy rights, please follow the instructions in this privacy policy. See How to contact Ruru Artisans about privacy below.

2. Our website

Our website sells Goods which are aimed at individuals. This website is not intended for children and we do not knowingly collect data relating to children.

Ruru Artisans is the data controller responsible for this website and any handling of personal data carried out by or on behalf of Ruru Artisans.

Ruru Artisans work collaboratively to bring wonderful products to Ruru Artisans’s customers all over the world, and they may sometimes be acting as joint data controllers. When we mention “Ruru Artisans”, “we”, “us” or “our” in this privacy policy, we are referring to Ruru Artisans.

3. Personal data which we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We do not collect data as follows:

  • Financial Data does not include payment card details as this is collected by a third party and we do not hold or store this data.
  • We do not track your browsing habits across other third-party websites and all information about you which reaches Google Analytics contains no personal data about you. Please see their privacy policy.
  • We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you use any of these types of personal data on products you design or create on ruruartisans.co.nz, we will not be able to tell. We will treat all the personal data included in designs or products as ordinary personal data.

We collect a variety of information about you and visitors to the Ruru Artisans website. This personal data falls into these categories:

  • Identity Data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).
  • Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website, products and services.
  • Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.
  • Marketing and Communications Data includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.
  • We collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. To provide better content and service.
  • We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

If you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.

4. How is your personal data collected?

To collect data from and about you, we employ:

  • Direct interactions. You may give us your Identity and Contact data by filling in forms or by corresponding with us by email or through chat or social media. This includes personal data you provide when you:
    • sign up to receive the Ruru Artisans’s letter;
    • make enquiries or request information be sent to you;
    • create an account on our website;
    • order our products;
    • ask for marketing to be sent to you;
    • engage with us on social media;
    • enter a competition, promotion or survey;
    • contact us; or
    • leave comments or reviews on our products or services (please be kind!).
  • Automated technologies or interactions. As you interact with us, including via the ruruartisans.co.nz website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may also collect Tracking Data when you use our website, or when you click on one of our adverts (including those shown on third party websites).
  • Third parties or publicly available sources. We may receive personal data about you from various types of third parties, including:
    • Technical Data and/or Tracking Data from analytics providers, advertising networks and search information providers;
    • Contact, Financial and Transaction Data from providers of payment and fraud prevention services;
    • Identity and Contact Data from data partners; and
    • Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites

5. Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

6. Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Your Consent

By using our site, you consent to our privacy policy.

8. Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Email info@ruruartisans.co.nz