Terms and Conditions

When you use Ruru Artisans website to place an order with us or make enquiry, these Terms and Conditions will constitute a legally binding agreement between you and us. It is your responsibility to carefully read these Terms and Conditions before using the website. When you use this website, you agree to the Terms and Conditions and you also agree to and accept Ruru Artisans policies. If you do not agree to the Terms and Conditions, then do not use the website. Ruru Artisans have the right to modify these Terms and Conditions without notification.

Please read the following sections carefully, as they contain the Terms and Conditions that will govern your use of the Ruru Artisans website. Additionally, you should review our Privacy Policy and Returns Policy.

If you have any enquiries, comments or concerns regarding this agreement or any other part of this site or regarding any of our featured products and services or if you have experienced technical problems while using this site, please send an email to us using our contact page

1. Definitions

“Seller” means Alan T Litchfield AND Karol M Wilczynska trading as Ruru Artisans, registered in New Zealand as a partnership with business number 9429051444907.

“Buyer” means the person whose name is printed on the Order.

“Contract” means the order and Order Confirmation.

“Delivery Agent” means NZ Couriers or any other agent determined by Ruru Artisans.

“Faulty” means containing a fault or defect; imperfect or defective.

“Goods” means the goods or product which the Seller is to sell in accordance with these Terms and Conditions.

“Order” means the Buyer’s order for Goods or services.

“Order Confirmation” means the Seller’s written Confirmation pursuant to Condition 3(b).

“Payment” means the full sum of the Price has been received into Seller’s bank account.

“Price” means the price together with postage and packing in force at the date and time of the Order, subject to any promotional offer or discount then applicable.

“Person” means any person, firm or company.

“Shipper” means the authorised shipping agent contracted by the Seller.

“Terms and Conditions” means the standard terms and conditions set out in this document.

“Writing” includes, other than for the purpose of Condition 9, email clearly bearing the names of the sender and the recipient and writing on the screen of a visual display unit or other similar device.

2. Offer and acceptance

Your Order is an offer to buy from the Seller. Nothing said or done by the Seller is an acceptance of an order until the Order Confirmation is made in Writing, referring to the Order.

Subject to payment having been made and received in full, Goods can be expected to be delivered in accordance with the requirements of the Shipper, from the day you place your Order to purchase the Goods and make Payment for those Goods.

Ruru Artisans reserves the right to refuse to process any Order for any reason. Examples may be but are not limited to suspected fraud or unauthorised or illegal activity.

Any variation of these Terms and Conditions will only bind the Seller if agreed in Writing between the Seller and the Buyer.

Property in the Goods will not pass from the Seller until the Seller has received full Payment of the Price and all other sums which are due, owing or payable by the Buyer to the Seller in respect of the Contract or any other Contract between the Seller and the Buyer.

3. Product Description

The Seller endeavors to display and describe as accurately as possible the printed colours of the Goods which appear on its website, but cannot undertake to give any assurance that the colours of Goods supplied will exactly match those displayed on the Buyer’s monitor.

The Goods are hand made and slight variations are likely to occur. All Goods are individually assessed before being made available for Order.

4. Price, Payment and Currencies

Prices are inclusive of GST. GST is added based on the final value of the Order in the check-out process, at the rate applicable to your country. The Buyer shall be responsible for any other taxes applicable in the territory to which the Goods are sent.

Payment must be made by credit card or PayPal at the time of placing an Order which is accepted by the Seller. Payment in full will be taken at this time and the Contract will be in force.

The Seller is multi-currency enabled, which means the Buyer can select the currency of his/her choice for viewing product prices and shopping cart summaries.

The Buyer undertakes that all details provided to the Seller for the purpose of the Order and its delivery will be correct and that the chosen method of payment is the property of the Seller and that sufficient funds or credit facilities are available to cover the full cost of the Goods ordered. The Seller reserves the right to obtain validation of the Seller’s credit card or PayPal details before accepting the Buyer’s Order.

5. Orders and Delivery

All Goods are offered for sale subject to availability and subject to the Seller’s acceptance of the Order. If we do not have all of the Goods you Order in stock, we may offer alternatives similar to the Goods ordered. The Buyer may accept the alternative offer or cancel all or part of the Order. The Seller may choose the cancel the Order if no comparable Goods are available.

Deliveries will be made by the Delivery Agent to the address stipulated in your Order. All couriered deliveries will be tracked by the Delivery Agent and you must ensure that someone is present to accept the delivery to sign for it. The Buyer must inspect the Goods on delivery and that the Goods have been received as ordered and that they are free from any apparent defect or damage. If the Goods are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the Buyer.

If the Buyer wrongfully fails to take delivery of the Goods, the Seller shall be under no obligation to refund the Price.

Ruru Artisans is not responsible for any loss of items that are incorrectly signed for, or any loss or damage during transit.

Goods may not be returned to the Seller except as provided in Condition 6 below.

6. Returns, refunds and rights of cancellation

The Buyer shall have the right to cancel any Order for Goods only in the following circumstances:
(i) if the Seller has failed to deliver the Goods ordered within 28 days after the date of the Order
(ii) in the case of Faulty Goods at the earliest opportunity after the Buyer has discovered the fault or defect (provided that the Buyer shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 7 days after receipt)
(iii) In the case of faulty or damaged Goods, the Seller must return the Goods in question, unused and in their original packaging, to the Seller. The Seller will either replace the Goods in question or offer a refund. The Seller has sole discretion in choosing the method of compensation.

7. Intellectual Property

This website is owned by the Seller. The Seller owns the copyright with respect to all content on this website. All rights to content, services, and server information are reserved.

8. Data Protection

The Seller collects personally identifiable information from the Buyer for the use of this website.

The collected data is used to communicate with the Buyer and is not sold to third parties.

The Seller is committed to protecting the Buyer’s personal information and in no circumstances will the Buyer’s information be passed on to third parties without consent except for legal reasons.

The Buyer reserves the right to edit or cancel his/her account without notice.

9. Limitation of Liability

The Seller will not be liable in any way for loss, damage, costs or expenses arising directly or indirectly from any failure of delay in performing any obligation under this contract.

The Seller will not be liable in any way from direct or indirect damages for any use of Fuzed website.

10. Limitation of Liability

Risk of damage to or loss of the Goods will pass to the Buyer upon delivery to the Delivery Agent.

The Seller is not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data, or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase or delivery of Goods.

11. Effective Date

This Agreement was last updated on 15 November, 2023.